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Return & ReShip & Refund
RETURN
Our aim is your satisfaction. In case you are not satisfied with your order, you should contact us within 14 days of receiving your order.
Coloration of cigars or taste is not a reason for return. In case of wrong or missing delivery, please contact us with your order number within 14 days.
Goods must be returned undamaged, in their original packaging and by unit of packaging. All returns must be sent by local Official Postal Service.
Buyer bears the shipping cost for return. Please contact us for details.
* If customer denies to pay the customs duties and taxes applied, customer can return the product back to us for refund. Please read the REFUND section for details.
* If the shipment is held at customs due to local tobacco import rules, customer is responsible to contact customs office and return the shipment back to us. Please read REFUND section for details.
RESHIP
The International Postal Rules consider a shipment as a lost item if the shipment has not arrived within 40 days after it has shipped.
In case of your parcel has not arrived in 40 days (This period depends on destination local postal service workload, customs clearance delays, extreme weather conditions, pandemic Covid-19, local postal errors and delayed deliveries.), packages will be considered as lost and international inquiry will be filed immediately.
No replacements will be shipped before international inquiry solved. In some cases orders can be delivered during investigation.
Our company cannot be held responsible for delays caused by human error (incorrect information (etc: address or buyer name).
If a package cannot be found, We will send a replacement package or refund.
Please read REFUND section for details.
If your item is not delivered to you and sent back to us by postal service due to customers faults (wrong address, wrong name, zip code etc.), customers will need to bear the shipping fee in order for us to re-ship.
Please read REFUND section for details.
REFUND
In order to receive a refund for your order;
1. Ordered product must be out of stock after the payment for any reason. (Stocks are updated continuously) – FULL REFUND
2. If customer wants to cancel order after completion of payment, a partial refund is being made due to refund fee being deducted from your payment, which is applied by payment provider. This amount differs from the payment method you choose. – PARTIAL REFUND
3. If customer refuses the delivery (due to applied customs duties, tax, etc.) customer is responsible to return the products back to us. Products will be checked after return by our experts and product price will be refunded only. Shipping fee is not refunded. – PARTIAL REFUND
4. If the shipment is held at customs due to local tobacco import rules, customer is responsible to return the products back to us. Products will be checked after return by our experts and product price will be refunded only. Shipping fee is not refunded. – PARTIAL REFUND
5. If your item is not delivered to you and sent back to us by postal service due to customers faults (wrong address, wrong name, zip code etc.), customers will need to bear the shipping fee in order for us to re-ship. Otherwise our company will refund product price deducting shipping fees. – PARTIAL REFUND
Please note that, our company holds rights to re-ship or refund per terms above.
CANCELLATION
If customer wants to cancel order just send email to [email protected] about your cancel request. Your request will be done asap.
CHARGEBACK POLICY
In order for a customer to ask for a chargeback from their bank, our company should not be obeying any of the rules stated above and this situation must be proved by valid documents to customers’ own bank. Any fraud attempts are subject to legal action taken by Our company and its legal representatives against responsible individuals.
Please be aware that by accessing and using this website, you accept these all terms and conditions above.
If you do not agree these terms and conditions or any part of them, do not use this website.
For any assistance, comments or recommendations, please contact us at [email protected]
All messages must be written in English. You can see our terms and conditions here
