Our Frequently Asked Questions (FAQ) provides clear, helpful answers about heated tobacco products, shipping, returns, payment methods, and delivery times. Whether you’re new to IQOS or a returning customer, find everything you need to shop with confidence in Europe.
Are your products genuine/original?
Yes, all our products are 100% genuine and sourced directly from authorized distributors or trusted suppliers. We do not deal in replicas or counterfeit items—quality and authenticity are our top priorities.
Can i track my order?
Yes, absolutely! Once your order is shipped, you’ll receive a tracking number via email. You can use this number to monitor the delivery status of your package at any time. If you don’t see the email, please check your spam or junk folder just in case.
Do you ship all over Europe?
Yes, we do deliveries all over Europe and the UK. We have tobacco-loving customers across this beautiful continent—from Italy to the Netherlands and Slovenia to the UK and many more. If you love tobacco, we’ll send it to you with our express shipping.
How are the products stored before I buy them?
We love tobacco just as much as you do, and keeping them in perfect conditions is very important. All of our cigars are stored in our humidity-controlled walk-in humidors in our warehouse. You can rest assured that our tobacco products are kept perfectly and treated with the utmost care.
How long will delivery take?
We pride ourselves on our rockstar shipping! We know you want your cigars as quickly as possible, so we ship them as quickly as possible. If you place your order by 5 PM Central European Time, we will ship out your order that day, and delivery takes approximately 3 to 4 days. We also offer the cheapest Express Post shipping, and if you spend over €250, you can get free shipping.
Which payment methods are accepted in the Online Shop?
You can make payment securely using bank transfers, PayPal, and Bitcoin. These are our preferred payment methods.